Rebooking is a service we provide to you. You, as the passenger, may also contact the airline directly for rebooking. If you wish to avail our rebooking service, please understand the following terms of service:
1. We will coordinate your rebooking through Via Philippines (our booking system company) who, in turn, will receive a quote from the airline. There are instances when we have to coordinate with the airline directly. The entire process may take 1-3 business days depending on how complicated the rebooking request is. Your patience is highly requested.
2. The quote we provide you is valid only within a very short period of time (normally 10-15 minutes) due to the volatility of air fare prices especially if the new travel date is near, within a peak season/blackout period, or if there are only a few seats left on the price we gave you. Other reasons for sudden price change include (a) due to exceeded limit time, (b) due to forex conversion, (c) non compliance of Advance Purchase Requirement, and (d) airline fare re-structure. Therefore, we cannot guarantee all quoted prices.
3. It is very possible that price may change even after you have sent your payment. If this happens, we will inform you right away, and you can decide whether to pursue rebooking with the new price (subject to additional payment) or cancel rebooking and get your payment fully refunded. Sending your payment to us does NOT lock you in on a rebooking quote.
4. For Cebu Pacific, Philippine Airlines, and SkyJet, we can assist with any re-booking made at least 1 day before the flight. For AirAsia, it must be done at least 3 days before the flight. In addition, re-booking for GDS flights (full service carriers such as PAL) may only be done during week days. Please note that for rebooking, all seats and meals are forfeited, and for re-routing (change of destination), all baggage are forfeited.
5. Payments and rebooking requests have a cutoff of 12:00pm. After which, we will request for a new rebooking quote from Via Philippines or from the airline on the next business day. Please observe our business hours of Monday to Friday 8:00AM-5:30PM; Saturday 9:00AM-5:30PM.
6. All rebooked (completed) itineraries are final and non refundable.